Resources

Guides, tutorials, and policies—everything to get started and stay safe on the platform.

I am:

Tutorials

Series and guides so you can go from zero to first contract—and get paid safely.

Series
First contract: from profile to payout
0/7 completed
basic
7 lessons
~25 min
What you'll get
Lessons

What the platform is

3 min

  • How it works
  • Roles and flow

Create your profile

4 min

  • Skills and bio
  • Verification steps

Browse and apply

5 min

  • Finding jobs
  • Writing a strong proposal

Negotiate and start

4 min

  • Milestones
  • Escrow basics

Deliver and get paid

5 min

  • Releasing funds
  • Withdrawals

Ratings and next steps

2 min

  • Leaving feedback
  • Building reputation

Safety and disputes

2 min

  • When things go wrong
  • Support

Series
Escrow & Milestones without the pain
0/5 completed
basic
5 lessons
~20 min
What you'll get
  • Understand how escrow protects both sides · Escrow basics
  • Set clear milestones and release funds
  • Avoid payment disputes
Lessons

Why escrow matters

3 min

  • How funds are held
  • When they release

Creating milestones

5 min

  • Good milestone design
  • Amounts and order

Releasing funds

4 min

  • Client release
  • Auto-release options

Partial payouts

4 min

  • Splitting work
  • Multiple releases

Disputes and refunds

4 min

  • If something goes wrong
  • Mediation

Series
Rating, portfolio, and getting more replies
0/4 completed
basic
4 lessons
~15 min
What you'll get
  • Improve your profile completeness score · Open profile
  • Showcase work that wins clients
  • Get more invites and replies · Browse jobs
Lessons

Profile that converts

4 min

  • Headline and bio
  • Skills and rates

Portfolio best practices

4 min

  • What to include
  • Before/after

Ratings and reviews

4 min

  • How ratings work
  • Building trust

Getting more visibility

3 min

  • Completeness
  • Response time

Series
Disputes: what to do when things go wrong
0/4 completed
basic
4 lessons
~12 min
What you'll get
  • Know when and how to open a dispute
  • Submit evidence and meet deadlines
  • Understand mediation outcomes · Dispute policy
Lessons

When to escalate

3 min

  • Before opening a dispute
  • Alternatives

Opening a dispute

3 min

  • Steps
  • What we need

Evidence and deadlines

3 min

  • Response time
  • Screenshots and proof

Outcomes

3 min

  • Refund, partial release
  • Appeals

Series
Trust & Safety deep dive
0/5 completed
advanced
5 lessons
~18 min
What you'll get
  • See how escrow and verification protect you · Trust & Safety
  • Spot common scams and avoid them
  • Use platform tools for safe deals · Policies
Lessons

Escrow and verification

4 min

  • How we hold funds
  • KYC and limits

Red flags and scams

5 min

  • Off-platform payments
  • Fake jobs

Safe collaboration

4 min

  • Milestones
  • Communication in-app

Reporting and support

3 min

  • When to report
  • What we do

Policy deep dive

2 min

  • Trust & Safety
  • Terms

What's new

Product updates—what changed and why it matters for you.

New feature
Freelancers & clients Jan 20, 2025
Auto-release milestones

Set a time window after which a completed milestone can auto-release.

Improvement
Freelancers Jan 18, 2025
Profile completeness score

See how complete your profile is and what to add to get more invites.

Improvement
Everyone Jan 15, 2025
Dispute response deadline

Both parties now have a clear deadline to respond in disputes.

Fix
Freelancers Jan 12, 2025
USDT withdrawal network fix

Fixed withdrawal for TRC-20 in certain regions.

New feature
Pinned
Everyone Jan 10, 2025
Escrow v2 rollout

New escrow flow with clearer milestones and faster payouts.